Shipping policy
H.O.B.A Beauty Shipping & Delivery Policy
(Last updated: August 18, 2026)
At H.O.B.A Beauty, our custom wigs are handmade with care and attention to detail. This policy explains our production, shipping, tracking, customs and delivery procedures.
1. Production and Processing Times
Production time and courier shipping time are separate.
Handmade and Custom Wigs
Custom wigs typically require approximately three weeks for production. Please allow up to four weeks during busy periods or for complex custom orders.
The current production estimate displayed on the product page, custom-order form, booking confirmation, order confirmation or invoice applies to your order.
If your order has a scheduled production or booking date, production time begins from the confirmed booking date, not necessarily the payment date.
Approved changes to the style, colour, length, measurements, materials or other specifications may increase production time.
In-Stock and Non-Custom Products
Processing times for in-stock or non-custom products will be displayed on the product page or order confirmation.
Some non-custom items may be shipped separately or from a partner location when disclosed in the product or order information.
“Business days” means Monday through Friday, excluding statutory holidays.
2. Estimated Shipping Times
After production and processing are completed, estimated courier transit times are generally:
- Canada: Approximately 2–7 business days
- United States: Approximately 3–7 business days
- United Kingdom and Europe: Approximately 3–10 business days
- Other international destinations: Approximately 5–15 business days
A different estimate displayed at checkout or in the order confirmation will apply instead.
These are estimates, not guaranteed delivery appointments. Customs processing, remote destinations, weather and courier disruptions may increase delivery time.
For custom orders, the estimated total delivery time includes:
- Any waiting period before the confirmed booking date
- Production time
- Courier transit time
- Customs processing, when applicable
3. Shipping Charges and Carriers
Shipping charges are calculated at checkout or shown on the approved invoice unless free or discounted shipping is specifically offered.
We may use Canada Post, UPS, DHL, Purolator or another suitable tracked carrier depending on the destination, service availability, delivery speed and package requirements.
The shipping charge normally covers transportation only. Duties and import taxes are included only when checkout or the shipping method clearly states that they are prepaid or included.
We may require signature confirmation or delivery to an authorized pickup location for high-value orders.
4. Order and Shipping Addresses
Customers are responsible for entering a complete and accurate:
- Full name
- Street address
- Apartment or unit number
- City and province, state or region
- Postal or ZIP code
- Country
- Telephone number and email address
Some express couriers cannot deliver to a post-office box. We may contact the customer to request a street address.
Address corrections must be requested within 24 hours after purchase. We cannot guarantee an address change after production is completed or a shipping label is created.
If we discover an address problem before shipment, we will attempt to contact the customer. This may delay dispatch.
5. Tracking Your Order
A shipment-confirmation email containing the tracking number and tracking link will be sent after the package is dispatched.
Tracking may take up to 24 hours after the carrier receives the package to show its first update.
The creation of a shipping label does not necessarily mean that the carrier has already collected or scanned the package.
If tracking shows no movement for more than five business days after the carrier’s first scan, contact info@hobabeauty.com.
Customers can also follow available tracking updates through their order-status page or the Shop app.
6. Multiple Packages
Orders containing multiple products may arrive in separate packages.
Customers may receive more than one shipment-confirmation email and tracking number. Separate delivery does not necessarily mean that an item is missing.
7. International Duties, Taxes and Customs
International shipments may be subject to customs duties, import taxes, brokerage charges or government processing fees.
When Duties Are Included
If checkout or the shipping method states “Duties included,” “Duties prepaid” or “DDP,” H.O.B.A Beauty collects or pays the applicable estimated import charges through the carrier or customs service.
If you receive an unexpected duty request for an order sold as duties included, contact us before making payment whenever possible.
When Duties Are Not Included
If checkout does not state that duties and import taxes are included, the recipient may be responsible for paying them directly to the carrier or customs authority before delivery.
Charges are determined by the destination country based on factors such as:
- Product description
- Declared value
- Country of origin
- Tariff classification
- Local tax and customs rules
H.O.B.A Beauty does not control charges assessed by foreign customs authorities.
We are required to declare the product accurately. We cannot mark a commercial purchase as a gift, lower the declared value or provide false customs information.
Customers are responsible for responding to reasonable requests from the carrier or customs authority that are necessary to clear the shipment.
8. Customs and Courier Delays
Customs examinations and courier delays can occur after a package has shipped.
A delay does not automatically mean that the package is lost. We will assist when tracking stops or when the carrier requires information from the sender.
Delivery may also be affected by:
- Severe weather
- Holiday and seasonal volume
- Labour disruptions
- Government restrictions
- Customs inspections
- Security checks
- Remote delivery locations
- Incorrect addresses
- Events outside our reasonable control
We will communicate significant known delays when reasonably possible. Consumer rights that apply to materially delayed or undelivered orders remain unaffected.
9. Delivery Attempts and Unclaimed Packages
Customers are responsible for monitoring tracking and being available to receive the shipment or collect it from an authorized pickup location.
If a package cannot be delivered, the carrier may:
- Attempt delivery again
- Leave a delivery notice
- Hold it at a pickup location
- Return it to H.O.B.A Beauty
Packages returned because they were unclaimed, refused, addressed incorrectly or affected by unpaid import charges may require additional payment before reshipment.
10. Incorrect Addresses and Returned Packages
If a package is returned because the customer supplied an incorrect or incomplete address, the customer is responsible for the new shipping cost.
If the customer does not want the package reshipped, any refund eligibility will be determined after the package is returned and inspected. Original shipping charges, customs costs and other non-recoverable carrier fees may be deducted where permitted by law.
We cannot guarantee a replacement or refund if a package is delivered to the incorrect address supplied by the customer and cannot be recovered.
11. Packages Marked Delivered but Not Received
If tracking shows “Delivered” but the package cannot be located:
- Check the mailbox, porch, side doors and other safe-delivery locations.
- Check with household members, neighbours, building reception or the concierge.
- Review any delivery photograph or notice provided by the carrier.
- Contact the local courier with the tracking number.
- Contact H.O.B.A Beauty if the package is still missing.
Please report the issue as soon as possible, preferably within 48 hours of the delivery scan.
We may open a delivery investigation with the courier. Customers may be required to provide a written non-delivery statement or cooperate with the carrier’s investigation.
A delivered tracking scan does not automatically determine the outcome. Any replacement or refund will be based on the investigation, available evidence and applicable law.
12. Lost or Stalled Shipments
A package is not considered lost only because it is delayed or tracking has temporarily stopped.
If tracking has not updated for more than five business days or the estimated delivery period has passed, contact us so we can check with the carrier.
If the carrier confirms that a package was lost, H.O.B.A Beauty will provide an appropriate resolution, which may include a replacement or refund.
Please do not submit duplicate claims directly with multiple parties unless instructed, as this can delay the investigation.
13. Packages Damaged During Shipping
If a package arrives visibly damaged:
- Take clear photographs of the unopened package, shipping label and damage.
- Open the package carefully and photograph the product.
- Keep the product and all original packaging.
- Contact info@hobabeauty.com as soon as possible, preferably within 48 hours and no later than 14 days after delivery.
Do not discard, use, wash, cut, style or alter the product while the claim is being reviewed.
Please review our Returns & Refund Policy for complete claim and resolution conditions.
14. Refused Deliveries
Refusing a package does not automatically cancel an order or guarantee a full refund.
If a shipment is refused because the customer changed their mind, did not pay required import charges or did not collect the package, non-recoverable outbound shipping, return shipping, customs and carrier fees may be deducted from any approved refund where permitted by law.
Custom and personalized orders remain subject to our final-sale conditions.
15. Returns and Return Shipping
Returns must be requested within 14 calendar days after delivery and must follow our Returns & Refund Policy.
Do not mail a return to the address shown on the original parcel without approval. The correct return address and instructions will be provided after the request is reviewed.
Customers are responsible for tracked return shipping unless the return resulted from a verified defect, wrong product or error made by H.O.B.A Beauty.
Submitting a return request does not automatically approve the return or issue a refund.
16. Contact Information
For shipping, tracking or delivery assistance, contact:
Semira Emaha (H.O.B.A Beauty)
Email: info@hobabeauty.com
Phone/WhatsApp: +1 (226) 501-0695
Website: hobabeauty.com
We normally respond within 1–2 business days.
Nothing in this Shipping & Delivery Policy limits rights that cannot legally be excluded under applicable consumer law.