Terms of service

H.O.B.A Beauty Terms of Service

(Last updated: August 18, 2026)

1. Overview

This website is operated by H.O.B.A Beauty, an online business based in Ontario, Canada. Throughout these Terms, “H.O.B.A Beauty,” “H.O.B.A,” “we,” “us” and “our” refer to H.O.B.A Beauty and its operator.

These Terms of Service govern your use of hobabeauty.com, your customer account and any purchase you make from us.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products. Products purchased through this website are sold by H.O.B.A Beauty, not Shopify.

By accessing our website, creating an account or placing an order, you agree to these Terms, our Returns & Refund Policy, Shipping Policy and Privacy Policy.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

2. Eligibility and Customer Accounts

You must be at least the age of majority in your province, state or country, or have permission from a parent or legal guardian, to make a purchase.

You agree to provide accurate, current and complete information when creating an account or placing an order.

You are responsible for protecting access to your email and customer account. Contact us immediately if you believe someone has accessed your account or placed an unauthorized order.

We may suspend account access when reasonably necessary to investigate fraud, misuse or a security concern.

3. Website Use

You may use our website only for lawful personal shopping purposes.

You must not:

• Use the website for fraudulent or unlawful activity
• Submit false or misleading information
• Attempt to access another customer’s account
• Upload viruses, malicious code or harmful content
• Copy, scrape or reproduce website content without permission
• Interfere with the security or proper operation of the website
• Use our product photographs, videos, logo or written content for commercial purposes without authorization

We may restrict access when these Terms are violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, materials and prices are accurate.

Colours may appear slightly different because of screen settings, lighting and photography. Handmade products may also have small natural variations. Minor variations that do not materially change the confirmed product are not considered defects.

We will not make a material substitution to a custom order without informing the customer and obtaining approval.

Product availability, designs and descriptions may be changed or discontinued. Changes will not affect orders that we have already accepted unless we contact the customer and receive approval.

5. Custom and Made-to-Order Products

Our custom wigs are handmade according to the options and information selected or supplied by the customer.

Customers are responsible for checking the following before submitting an order:

• Style
• Colour
• Hair type
• Length
• Cap size
• Measurements
• Shipping address
• Any special instructions

The details shown in the order confirmation, approved custom-order form or invoice become the confirmed order specifications.

Corrections must be requested within 24 hours after purchase. We cannot guarantee changes after production begins. An approved change may require additional payment or additional production time.

Custom, personalized and made-to-order products are final sale after the cancellation period or once production begins, subject to our Returns & Refund Policy and applicable consumer law.

The estimated production period displayed on the product page, booking confirmation, order confirmation or invoice applies to the order. Production time and courier shipping time are separate.

6. Product Care

Customers are responsible for following the care instructions supplied with the product.

Damage caused by improper washing, excessive heat, chemicals, cutting, colouring, incorrect storage, misuse or unauthorized alteration is not considered a manufacturing defect.

The lifespan and appearance of a wig may vary depending on the materials, frequency of use and customer care.

7. Prices, Currencies, Taxes and Duties

Prices are displayed in the currency selected for the customer’s location or market. Currency conversion rates may change, and a bank or payment provider may charge separate foreign-exchange fees.

The final total displayed at checkout or on an approved invoice includes the product price and any shipping charges, discounts and taxes collected by H.O.B.A Beauty.

Custom-order prices may vary based on the selected style, materials, length, colour, labour, destination and customization.

For international orders:

• If duties and import taxes are shown as included or prepaid at checkout, they are included in the checkout total.
• If duties and import taxes are not shown as included, the customer may be responsible for paying them directly to the courier or customs authority.
• H.O.B.A Beauty does not control charges imposed by foreign customs authorities.

We will not add an additional H.O.B.A Beauty charge to a completed order without the customer’s agreement.

If a pricing or calculation error is discovered, we will contact the customer before fulfilling the affected order. The customer may approve the corrected price or receive a full refund if the order is cancelled.

8. Order Acceptance

An order is accepted when payment is successfully authorized and we send an order confirmation, subject to the cancellation rights described below.

We may refuse or cancel an order for legitimate reasons, including:

• Payment failure
• Suspected fraud or unauthorized payment
• An obvious pricing or technical error
• Product or material unavailability
• Shipping restrictions
• Incorrect or incomplete customer information
• Violation of these Terms

If H.O.B.A Beauty cancels an order after payment, we will issue a full refund unless the cancellation resulted from a successfully completed fraudulent chargeback or another situation where payment was never received.

We may limit product quantities when reasonably necessary.

9. Payments and Billing

By completing a purchase, you confirm that:

• The payment information provided is accurate
• You are authorized to use the selected payment method
• You authorize the applicable charges shown at checkout or on the invoice

Payments may be processed by Shopify Payments, PayPal, Klarna, Afterpay or another approved payment provider.

Customers using instalment or buy-now-pay-later services are also subject to the provider’s separate agreement. A refund from H.O.B.A Beauty does not automatically cancel unrelated fees or obligations imposed by that provider.

Contact us promptly if you believe a payment was unauthorized or incorrectly processed.

10. Order Changes and Cancellations

Orders may be cancelled within 24 hours after purchase by using the cancellation option in the customer account, when available, or by emailing info@hobabeauty.com.

After 24 hours or once custom production begins, the order cannot normally be cancelled.

A cancellation request does not automatically cancel an order. We must review and approve the request. If approved, the refund will be returned to the original payment method.

Any cancellation rights required by applicable law remain unaffected.

11. Production, Shipping and Delivery

Production and delivery estimates are provided in good faith but are not guaranteed delivery appointments.

Delivery may be affected by:

• Courier delays
• Customs processing
• Severe weather
• Holiday or seasonal volume
• Labour disruptions
• Incorrect addresses
• Security inspections
• Events outside our reasonable control

We will communicate material delays when reasonably possible. Nothing in this section removes cancellation or delivery rights provided by applicable law.

Customers are responsible for entering a complete and accurate shipping address. Address changes are not guaranteed after an order is submitted.

If a package is returned because of an incorrect address, refusal of delivery or unpaid customs charges, the customer may be responsible for reshipping and other non-recoverable costs, to the extent permitted by law.

Customers are responsible for monitoring the tracking information provided.

If tracking shows “Delivered” but the package cannot be located, the customer should check the property, building reception, safe-delivery locations, household members and neighbours before contacting the courier and H.O.B.A Beauty.

A delivered tracking scan does not automatically decide responsibility. We may open an investigation with the courier and determine the appropriate solution based on the evidence and applicable law.

Please review our Shipping Policy for complete shipping information.

12. Returns, Adjustments and Refunds

Eligible requests must be submitted within 14 calendar days from delivery according to our Returns & Refund Policy.

Submitting a return request does not automatically approve the return or issue a refund.

Custom and personalized products are final sale after production begins, except when:

• The item arrived damaged or defective
• We sent the wrong item
• We made a material error with the confirmed order
• Applicable law requires another remedy

When a custom-product problem can reasonably be corrected, we may offer an adjustment or repair, subject to applicable law.

Customers are responsible for tracked return shipping unless the return resulted from a verified defect, wrong product or error made by H.O.B.A Beauty.

We do not charge a restocking fee.

Products must not be returned without written approval and return instructions. Unauthorized returns may not be processed.

If a return is required, any refund will normally be issued after the product is received and inspected. Payment providers may require additional time to post the refund.

Please review our Returns & Refund Policy for the complete conditions and return-request instructions.

13. Promotions and Discount Codes

Promotions and discount codes:

• Apply only during the stated promotional period
• Cannot be exchanged for cash
• May not be combined unless expressly permitted
• Cannot normally be applied to a previous order
• May be limited to specified products, customers or markets

We may cancel a promotion affected by fraud, misuse or a technical error. This does not affect an otherwise valid completed purchase.

14. Third-Party Services and Links

We use third-party providers for services such as website hosting, payments, shipping, analytics and customer communication.

These providers may have separate terms and privacy practices. Using a third-party payment or delivery service may require the customer to follow that provider’s reasonable requirements.

Third-party terms do not remove H.O.B.A Beauty’s legal responsibilities as the seller.

Our website may contain links to independent websites. We do not control their content or security and are not responsible for transactions made directly with those third parties.

15. Intellectual Property

The H.O.B.A Beauty name, logo and original website content—including product photographs, videos, graphics, written descriptions and website design—are owned by or licensed to H.O.B.A Beauty.

You may view the content for personal shopping purposes. You may not copy, download, reproduce, modify, sell, publish or use it commercially without written permission.

Posting or using our photographs or videos on social media, another website or a marketplace without permission is prohibited.

16. Customer Content and Reference Materials

Customers may provide measurements, reference photographs, videos or written instructions for custom orders and customer-support claims.

You confirm that you have the right to provide any material submitted to us.

Private reference photographs, measurements and claim evidence will be used to fulfill the order, provide support or meet legal obligations. We will not use private customer photographs for public marketing without permission.

If you voluntarily submit a review, testimonial or other material specifically for public posting, you give H.O.B.A Beauty permission to display and share that material for store and marketing purposes. Personal information will be handled according to our Privacy Policy.

17. Privacy

Our collection, use and disclosure of personal information are governed by our Privacy Policy.

We may share information with service providers when necessary to:

• Process payments
• Produce and deliver orders
• Complete customs documentation
• Prevent fraud
• Provide customer support
• Comply with legal obligations

18. Errors and Website Availability

We may correct typographical errors, inaccurate descriptions, technical problems or omissions on the website.

If a correction materially affects a paid order, we will notify the customer and provide an appropriate option, including cancellation and a refund where required.

We do not guarantee that the website will always be uninterrupted or free from technical errors. We may temporarily suspend access for maintenance, security or technical reasons.

19. Disclaimer of Warranties

To the extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, secure or error-free.

Products will be provided according to their descriptions and confirmed order details. Nothing in these Terms excludes warranties, guarantees or product-quality rights that apply under consumer law.

20. Limitation of Liability

To the maximum extent permitted by law, H.O.B.A Beauty is not responsible for indirect, incidental or consequential losses arising from website interruption, courier delays, customs processing or misuse of a product.

Where permitted by law, our total liability relating to a particular order will not exceed the amount paid to H.O.B.A Beauty for that order.

These limitations do not apply to fraud, wilful misconduct, gross negligence, personal injury or liability that cannot legally be limited.

21. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including natural disasters, severe weather, war, government restrictions, customs interruptions, carrier disruptions, labour disputes, power failures or widespread internet outages.

We will make reasonable efforts to reduce the impact and resume performance. Rights provided by applicable consumer law remain unaffected.

22. Governing Law and Disputes

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada.

Before beginning formal proceedings, customers are encouraged to contact info@hobabeauty.com so that we can attempt to resolve the issue.

Subject to any mandatory consumer rights that apply in the customer’s location, disputes will be handled by the courts with jurisdiction in Ontario, Canada.

23. Changes to These Terms

We may update these Terms to reflect changes to our business, services, technology or legal obligations.

Changes will be posted with a revised “Last updated” date. Updated Terms apply from the date they are published and will not retroactively change the terms governing an already accepted order, unless required by law or agreed with the customer.

24. Severability and No Waiver

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

If we do not immediately enforce a provision, this does not mean that we have waived the right to enforce it later.

25. Entire Agreement

These Terms, the order confirmation, and the policies referenced here form the agreement between the customer and H.O.B.A Beauty.

For product specifications and price, the confirmed order or invoice controls. For returns and refunds, the Returns & Refund Policy controls.

26. Contact Information

Semira Emaha (operating as H.O.B.A Beauty)
Website: hobabeauty.com
Email: info@hobabeauty.com
Phone/WhatsApp: +1 (226) 501-0695
Business location: Ontario, Canada

Legal supplier information and the business mailing address are available on our Contact Information page.